Expert Tax Consultant in Dubai | UAE Tax Zone > Refund Policy

Refund Policy

At UAETaxZone, we are committed to delivering high-quality, tax consulting services tailored to your needs. Due to the nature of our services—which involve expert analysis, time investment, and regulatory compliance—our return and refund policy is limited and subject to the terms outlined below.

1. General Policy

All fees paid for tax consulting services are non-refundable once services have commenced or deliverables have been provided, in whole or in part.

However, under specific, limited circumstances, partial refunds or service credits may be issued, as detailed below.

2. Limited Refund Eligibility

You may be eligible for a partial refund or service credit if:

  • Service Not Rendered: You cancel the service before any consultation or document review has begun.
  • Administrative Error: If we fail to deliver a service due to internal error (e.g., missed deadlines caused solely by us), and you notify us within 5 business days, a partial refund may be considered.
  • Duplicate Payment: If you are charged more than once for the same service in error.

Refunds will be limited to the unused portion of the service or time, and may incur a processing or administrative fee of 10%.

3. Non-Refundable Circumstances

No refunds will be issued under the following circumstances:

  • If services have already been delivered or tax advice provided.
  • If incorrect or incomplete information was provided by the client.
  • If the client fails to act on time or follow recommendations.
  • For dissatisfaction based on a tax outcome that was outside of our control (e.g., audit results, tax authority decisions).
  • For missed appointments or cancellations within 24 hours of a scheduled session.

4. Cancellation Policy

You may cancel an upcoming consultation or service engagement with at least 24 hours’ notice for no penalty. Cancellations made within 24 hours may be subject to a cancellation fee of 10% of the service fee.

5. How to Request a Refund

To initiate a refund request, please contact us in writing at:

Please include:

  • Your full name and contact information
  • Service purchased and date of purchase
  • Detailed explanation of the issue

We will review your request and respond within 5–7 business days.