Refund Policy | UAETaxZone

Refund Policy

At UAETaxZone, we are committed to delivering high-quality, tax consulting services tailored to your needs. Due to the nature of our services—which involve expert analysis, time investment, and regulatory compliance—our return and refund policy is limited and subject to the terms outlined below.

General Policy

All fees paid for tax consulting services are non-refundable once services have commenced or deliverables have been provided, in whole or in part.
Under specific, limited circumstances, partial refunds or service credits may be issued.

Limited Refund Eligibility

Service Not Rendered: You cancel before any consultation or document review has begun.
Administrative Error: If we fail to deliver due to internal error (notified within 5 business days).
Duplicate Payment: If charged more than once for the same service.

                    Refunds will be limited to the unused portion of the service and may incur a 10% processing fee.
                

Non-Refundable Circumstances

Services already delivered or tax advice provided
Incorrect or incomplete information from client
Client fails to act on time or follow recommendations
Tax outcomes outside our control (audit results, authority decisions)
Missed appointments or cancellations within 24 hours

Cancellation Policy

Cancellations with ≥24 hours notice: no penalty
Cancellations within 24 hours: 10% of service fee

How to Request a Refund

Contact us in writing at:

Email: info@uaetaxzone.com
Subject: Refund Request - [Client Name/Invoice Number]

Include your full name, contact info, service details, and explanation of the issue.

We will respond within 5-7 business days.